51��'s Passenger App: Flexible Booking. On-Time Guarantee. Real-Time Tracking.

Passenger App

Flexible Booking. On-Time Guarantee. Real-Time Tracking.

The Passenger App is a user-facing on-demand smartphone application, web portal, and concierge tool for trip reservation and management that provides a seamless rider experience.

Whether riders need an on-demand trip, plan to take multiple trips, or need to schedule recurring trips in advance, 51��’s Passenger App has transit software solution for everyone.

How it works

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We’ve received positive feedback from customers who appreciate the increased reliability and ease of booking rides. Riders have expressed greater satisfaction overall, especially with the ability to plan and manage trips more independently. It’s clear that modernizing our technology has had a real and positive impact.

Scott Marr, CEO and General Manager, MetroLink Tulsa

There different rules and ways [that users] interact with our service and that's really complicated for us as managers. But with 51��, it's really simple for the user. They're able to put in their origin and destination, and it automatically resolves those rules to determine if they're eligible for the trip. It's really easy to navigate our whole service area.

Tyler Nestved, Transit Planner, City of Thousand Oaks

Flexible

Using the Passenger App, riders can request on-demand trips or preschedule them in advance, book recurring rides, or schedule multiple trips at a time.

On-Time Performance

When booking, riders are provided with guaranteed pick-up and arrive-before times to ensure they get to their destinations or make their transit connections on time. Even with unforeseen delays on the road, 51��’s dynamic routing ensures these on-time guarantees are met. Across all services, 51�� achieves 98% on-time performance.

Adaptive

The Passenger App is available for download on Apple App Store (iOS), Google Play Store (Android), and via URL on any standard web browser (Safari, Chrome, Internet Explorer, Firefox, and Microsoft Edge).

Commingling

Serve both microtransit and paratransit rides with the same fleet by picking up and dropping off microtransit passengers at Flex Stops and paratransit passengers at doorsteps.

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Time Snapping

Create customizable trip frequencies to and from popular locations and fixed-route transit hubs.

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Integrations

Enable multimodal interconnectivity and adoption through 51��’s trip planning and faring integrations.

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Passenger App

Transform Your Transit System with 51���� On-Demand Transit Software

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Transform Your Transit System with 51��
On-Demand Transit Software